Surflocal.net is operated by Surflocal Media LLC. Surflocal.net and SurflocalMedia.com are affiliated platforms owned and operated by Surflocal Media LLC. Certain systems, tools, support services, communication systems, and infrastructure components may operate across affiliated domains managed by Surflocal Media LLC.
This Privacy Policy explains how we collect, use, protect, and disclose information submitted through Surflocal.net, affiliated Surflocal systems, business tools, forms, chatbot systems, scheduling systems, marketing platforms, SMS tools, email tools, payment systems, and customer communication services.
Information We May Collect
We may collect information you voluntarily provide, including your name, business name, phone number, email address, website address, business details, appointment requests, customer inquiries, uploaded content, billing-related information, and communication preferences.
We may also collect limited technical information such as browser type, device information, IP address, pages visited, timestamps, security logs, and usage activity needed to operate, secure, troubleshoot, and improve our services.
How We Use Information
- To provide business marketing, listing, advertising, and communication services
- To respond to inquiries, support requests, and customer service messages
- To operate chatbot, scheduling, SMS, email, and business automation tools
- To process payments, subscriptions, invoices, and account-related activity
- To improve website performance, platform reliability, and user experience
- To prevent fraud, abuse, unauthorized access, and system misuse
- To comply with legal, carrier, payment processor, and operational requirements
SMS Privacy and Consent
If you provide your mobile number and opt into SMS communications, you consent to receive conversational messages, appointment reminders, account alerts, service notifications, customer support messages, and business-related communications from Surflocal Media LLC and affiliated Surflocal platforms.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent is not a condition of purchase.
Mobile information, SMS consent records, and text messaging opt-in data will not be sold, rented, or shared with third parties for marketing or promotional purposes.
Payments and Billing
Payments and subscriptions may be processed through third-party payment providers, including Stripe or other secure processors. Surflocal Media LLC does not directly store full payment card information on public-facing systems.
Payment processors may collect and process payment information under their own privacy policies, security standards, and compliance requirements.
AI, Automation, and Chatbot Systems
Certain Surflocal services may use automated systems, AI-assisted tools, chatbot systems, scheduling tools, and marketing automation technologies to help provide services and improve user experience.
Users remain responsible for reviewing and approving business information, advertisements, communications, offers, pricing, and published content.
Cookies, Analytics, and Security Logs
We may use cookies, session data, analytics tools, and security logs to operate the website, improve performance, remember user activity, protect accounts, and prevent misuse.
We do not use this information to sell personal data.
Information Sharing
We do not sell personal information. We may share limited information with trusted vendors only when necessary to operate services, process payments, send communications, host systems, secure the platform, or comply with legal obligations.
Data Retention and Deletion
We retain information only as needed for business operations, customer service, billing, legal compliance, security, backups, and platform integrity.
You may request correction or deletion of personal information by contacting Surflocal Media LLC. Some records may be retained when required for billing, security, legal, fraud prevention, or compliance purposes.
Children's Privacy
Our services are intended for general business and adult use. We do not knowingly collect personal information from children under 13.
Contact
For privacy questions, correction requests, deletion requests, or SMS assistance, contact: contact@surflocal.net