Terms and Conditions with Privacy Policy

SurfLocal.net — Official Terms, Privacy Policy, SMS Disclosure and Platform Policies

Posted 07-07-2019 • Last Updated May 7, 2026

Terms and Conditions

Welcome to SurfLocal.net operated by SurfLocal Media LLC. By accessing or using this website, communication platform, chatbot system, scheduling system, advertising tools, marketing systems, automation services, or related business utilities, you agree to comply with these Terms and Conditions and all applicable laws.

SurfLocal.net and SurfLocalMedia.com are owned and operated by SurfLocal Media LLC. Certain systems, tools, support services, communication systems, and infrastructure components may operate across affiliated domains managed by SurfLocal Media LLC.

We reserve the right to update, modify, suspend, or discontinue services, features, content, or pricing at any time without notice.

  • Users are responsible for submitted business information and published content.
  • False, misleading, unlawful, abusive, or infringing content is prohibited.
  • Search rankings, lead generation, traffic, and customer activity are not guaranteed.
  • Unauthorized scraping, copying, automation abuse, or system interference is prohibited.
  • Platform features may change to maintain security, compliance, and operational stability.

Privacy Policy

SurfLocal Media LLC respects your privacy and works to protect personal and business information submitted through our websites, forms, communication systems, scheduling systems, chatbot tools, marketing systems, and automation platforms.

Information collected may include names, business details, phone numbers, email addresses, uploaded content, appointment requests, browser information, analytics data, and communication history.

Information may be used to:

  • Provide marketing and business listing services
  • Respond to support requests and customer inquiries
  • Send notifications and service-related communications
  • Improve platform performance and usability
  • Operate AI, chatbot, scheduling, and automation systems
  • Maintain platform security and fraud prevention

SurfLocal Media LLC does not sell personal mobile information or SMS consent information to third parties for marketing purposes.

SMS Messaging Disclosure

By providing your mobile number and opting into SMS communications, you consent to receive conversational messages, appointment reminders, account notifications, customer support messages, and business-related communications from SurfLocal Media LLC and affiliated SurfLocal platforms.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance.

Consent is not a condition of purchase.

Mobile information will not be sold, rented, or shared with third parties for marketing or promotional purposes.

Wireless carriers are not liable for delayed or undelivered messages.

Payments and Billing

Certain payments and subscription services may be processed through third-party providers including Stripe and other secure payment processors.

SurfLocal Media LLC does not directly store full payment card information on public-facing systems.

Third-party payment providers may maintain separate terms, privacy policies, and compliance requirements.

Automated Systems and AI Tools

Certain SurfLocal services may utilize automated systems, AI-assisted tools, chatbot systems, scheduling systems, communication platforms, and marketing automation technologies.

Users remain responsible for reviewing and approving published content, advertisements, pricing, communications, offers, and customer-facing materials.

SurfLocal Media LLC does not guarantee business outcomes, ranking position, customer conversion, or lead generation results.